Privacy Policy
Who we are
Stacx24 is an intelligent systems engineering company. [Legal entity name, registration number and registered address to be supplied.] We are the data controller for personal information collected through this website.
What we collect
We collect only what we need to understand and respond to an enquiry, and to run this website reliably.
| DATA | WHY | SOURCE |
|---|---|---|
| NAME · EMAIL · COMPANY | To reply to your enquiry and address you correctly. | YOU |
| ENQUIRY TEXT · ATTACHMENTS | To understand the operational problem you describe. | YOU |
| TECHNICAL LOGS | IP address, browser and pages viewed, to keep the site secure and working. | AUTOMATIC |
| ANALYTICS | Aggregated page usage, only with your consent. See Cookies. | CONSENT |
How we use it
We use the information you provide only to understand and respond to your enquiry. We do not add you to a newsletter, we do not run automated follow-up sequences, and we do not sell or share your information for marketing.
If an enquiry becomes an engagement, information moves under the contract for that engagement, which governs it from then on.
Legal basis
For enquiries, our legal basis is legitimate interest in responding to you and, where you ask us to, taking steps towards a contract. For optional analytics, our legal basis is your consent. For security logs, our legal basis is legitimate interest in running a secure website.
Who we share it with
Only the service providers needed to run the website and handle email, under data-processing terms. [List of processors and their locations to be supplied.] We do not transfer your information outside [region] without appropriate safeguards.
How long we keep it
| DATA | RETENTION | THEN |
|---|---|---|
| ENQUIRIES | Kept while we are in conversation and for [N] months after the last contact. | DELETED |
| TECHNICAL LOGS | [N] days. | DELETED |
| ANALYTICS | Aggregated; no personal data retained. | N/A |
Your rights
You can ask what we hold about you, ask us to correct or delete it, object to our use of it, or ask for a copy. Write to contact@stacx24.com. We reply within one month. You can also complain to your supervisory authority.
Changes to this policy
We will post changes here and update the version and date at the top. Material changes to how we use enquiry data will be communicated to anyone with an open enquiry.